Your privacy is important to us. If it wasn't, we would just use a generic template and not really think about what we are commiting to. We don't do it often, but there are places on our site that you can provide personal information. If you give us your personal information, we promise we will be responsible with it.

Privacy Notice

Last Updated: August 2018

Your privacy is important to Fifth Business. This privacy statement provides information about the personal information that Fifth Business collects, and the ways in which Fifth Business uses that personal information.

About Us

This website (www.fifthbusiness.com) is owned and operated by The Fifth Business (Scotland) Ltd. ("The Fifth Business", "us" or "we"), a company registered in Scotland no. 147414, having its registered offices at 9 Queen's Road, Aberdeen, AB15 4YL.

The Fifth Business is committed to protecting your privacy and maintaining the security of any personal information received from you. We intend to comply with our legal obligations under the UK Data Protection Act 2018 (the '2018 Act') and the EU General Data Protection Regulation ('GDPR') in respect of data privacy and security.

Information we collect about you and how we use it

We may collect your name, email, company name, telephone number, industry details, interests and other business-related information which we can use in the future to send you relevant information. We do not collect sensitive information (also known as special categories of information) about you. We do collect some information from cookies and similar software which allows us to understand how you arrive on our websites and use and navigate round them, so we can improve the sites.

What we do with your information

We will use your personal information for a number of purposes including:

  • To provide our services or online content, to provide you with information about them and to deal with your requests and queries.
  • To provide personalised communications.
  • As part of our recruitment process, please see our Recruitment Privacy Notice for full details: http://www.fifthbusiness.com/en/html/privacy/privacy%20-%20recruitment.html
  • To contact you about a submission you have made including any content you provide.
  • For analysis and research to improve our services offered.
  • We may use and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes.

What if I don't provide some or all of the information requested?

The impact of this will depend on what information you withhold but the main impacts may be:

  • We may not be able to respond fully to requests and queries you may have.
  • Withholding marketing consent. You are free to do this at any time. It will only stop you receiving marketing.It will not impact any other service we provide you with.

Will you be contacted for marketing purposes?

We use your personal information to update you about new products/services by post and email. We will only contact you with your consent.

You are entitled to withhold this consent and opt out from receiving such communications at any time by not giving your consent on the form (paper or web) that collects your details or telling us when you call. You can also update these options by adjusting your preferences, contacting us by email at privacy@fifthbusiness.com or by post to The Fifth Business, 9 Queen's Road, Aberdeen, AB15 4YL. We will always provide you with a way of opting out of receiving future marketing messages from us, each time we send them to you.

What grounds (legal basis) are we processing the data under?

There are a number of grounds we process your data under.These are

  • Contractual - we need the information to perform the contract for services you have requested/ordered including payment, delivery etc.
  • Legal - should we be legally required to contact you concerning a service.
  • Legitimate interest - this means the processing is in Fifth Business' interest. It allows us to manage the customer relationship effectively and efficiently and improve the services we provide by better understanding how our online provisions are used.
  • Consent - where you have given us consent to market to you.

Sharing your information with Third Parties

We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors, providers of card validation services, credit referencing providers, third party sales processor (includes fulfilment services) and organisations who assist us with service delivery. They do not decide what is done with your data and only process it on our behalf. These third-parties may be located outside the European Economic Area; however, we only use providers that provide adequate protection for your information at all times. When transferring any personal information outwith the EEA we only do so under one of the legally recognised transfer mechanisms for ensuring the data is safeguarded.

These are:
  • The country in question has been deemed safe for data transfer by the European Commission.
  • The contract for data processing contains the standard contractual clauses laid down by the European Commission to safeguard the transfer of personal data.
  • Binding corporate rules - this is where a large company's own internal processes for international data transfer have been signed-off and agreed by the European Commission as safeguarding the data.
  • If the data is going to the USA it can be safely transferred to a company that is certified under the EU-US Privacy Shield.
  • Appropriate certification schemes
  • We will not provide your data to other third-parties for marketing purposes.

What if I am aged under 18?

If you are aged 18 or under, please get your parent/guardian's permission before you provide any personal information to The Fifth Business as this website is not aimed at under 18's.

How we Protect your Information

We follow strict security procedures in the storage, use and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal information in accordance with the UK data protection legislation. These include access control, firewalls and virus checking procedures.

Whilst we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at privacy@fifthbusiness.com.

 We also recommend that if you use a shared computer or a computer in a public place such as a library that you close your browser when you have finished your session.

Data storage timeframes

Some information may be required for longer periods such as financial information for HMRC purposes, usually a maximum of 7 years.

The Fifth Business does not retain payment card information. It is keyed directly into the payment processor's system when provided.

We may retain anonymised information for analytical purposes.

Your rights regarding your Personal Information

If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:

Correcting your information

You are entitled to have your personal information updated to ensure it is up-to-date and accurate. This can be done by following the instructions below.

Withdrawing consent

You have the right to withdraw your consent to any processing that is currently being performed under your consent e.g. marketing. This can be done by following the instructions below.

Obtaining a copy of your information

You are entitled to receive a copy of the personal information we hold about you.

Deleting your information

You can request that we delete personal information in certain circumstances. These will be specific to each case.

You are entitled to have us transfer to another controller the personal information that you have provided us with.

Data portability

Restricting processing

You can request a restriction on the processing of your data in some limited circumstances.Examples are concerns over data accuracy or we are no longer required to hold your data but you have requested its retention by us to aid you in a legal matter.

Right to object to processing

You are entitled to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).

You can action any of these rights by contacting us by email at privacy@fifthbusiness.com or by post to The Fifth Business, 9 Queen's Road, Aberdeen, AB15 4YL.

Right of complaint to the Regulator for Data Protection

The data protection laws in the UK are regulated and enforced by the Information Commissioner's Office (ICO). Each individual has the right to raise a concern/complaint to the ICO if they have any concerns about how their personal information and/or privacy is treated.

Links to third-party websites

Our communications may contain links to other websites belonging to third-parties which are not covered by this privacy policy. If you want to click through to a third-party website, please make sure that you read the privacy policy for that website.

Updates to this policy

We may update this policy at any time without notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the last updated' reference tells you when we last updated this Privacy Notice).

Contacting us

If you have any questions about privacy or wish to update your details or action any of your other data rights at any time, please contact us using privacy@fifthbusiness.com.

Contact The Fifth Business

If you have any questions about this privacy policy or Fifth Business's treatment of your personal information, please contact us by email at privacy@fifthbusiness.com or by post to The Fifth Business, 9 Queen's Road, Aberdeen, AB15 4YL.